Following the Australian Government’s instructions regarding restrictions on social gatherings that were implemented from Monday 23 March 2020, Odyssey House NSW has been classified as an essential service and has remained operational and continued to provide alcohol and other drugs treatment services to our clients.

While we are all continuing to deal with the overwhelming health, economic and social impacts of COVID-19, Odyssey House NSW continues to work through the implications for our clients and staff.  Odyssey House NSW has continued to provide alcohol and other drugs treatment services to our clients, on site in our residential treatment facility and through providing services on line in the community for both individual and groups.  We use ongoing monitoring of the COVID 19 outbreak in NSW to determine requirements for any staged approach to treatment, to facilitate the safety of our clients and staff during this COVID-19 outbreak.

As restrictions are easing in many areas, Odyssey House has now developed a roadmap to recovery and will be re-introducing some face to face services in a staged approach.  We will update the website as services are modified for your information.  We have also developed a safety plan, which has been registered with the NSW Government and is available here for your information. We would welcome your feedback.

For more information, please read our Outline of COVID-19 Response Plan.

Community Services across Sydney

No change to the admissions process, please call 1800 397 739 option 2 or email

We are commencing a staged approach to providing on site services for our Community Services.  To facilitate physical distancing requirements and maintain safety for staff and clients, we will still provide some services on-line as we progress this.  If any clients feel the need to see your counsellor for a face to face rather than on- line or telephone session, please let them know and we can try to accommodate this accordingly.  As you are all most likely aware, there have been some recently identified hotspots, which are in reasonably close proximity to some of our services.  As such, Odyssey House continues to adapt and adjust our services to ensure the safety of all concerned. We remind you that we will continue to work as a community for the safety of all concerned.   Please maintain your physical distancing and hand hygiene at all times.

There will be limited capacity to attend to clients who attend without appointments at this early stage, so if you are a new client, please call 1800 379 937 or email rather than arrive without an appointment.

Please be patient as we progress this.  All clients, staff and visitors will need to complete a health screening form at every visit and have their temperature taken on arrival.  Please don’t attend the service if you are feeling unwell. 

Due to the latest outbreak in Victoria, if you have recently returned from Victoria or have been in close contact with someone who has returned from Victoria, we respectfully request that you do not attend the service for 14 days.

Residential Services

Throughout the period of managing our response to COVID-19, Odyssey House NSW has put in place physical distancing and infection control procedures to ensure the safety of visitors to residential sites, prospective admissions and the current residential community. This has meant that admissions to our residential programs have occurred through our Medical Unit in Ingleburn and have included an isolation and testing component as well as withdrawal management.

We are able to offer phone support, referrals and talk you through your options for treatment during these times.

If you require assistance with any of these, please call 1800 397 739 option 1. Please do not leave a voicemail, rather email if our line is busy.

Visiting your loved one at the Residential Services

In light of the government advice, we made the difficult but necessary decision to put a hold on all visits to loved ones in the Residential program until further notice.  In addition, all resident outings, including home visits from residents in Level 3 and Level 4 were put on hold. During this process we facilitated telephone and online communication such as zoom or facetime where feasible.  As restrictions in the community are easing, we have commenced some visits into our residential facility, due to recent hot spot, we are monitoring and adjusting this on a daily basis.  We have communicated directly with clients and their families during this time.  We are continuing to modify these restrictions, as we review the impacts and Government advice and will update you on any changes directly.

We thank you for your support and working with us to facilitate the safety of our clients and staff during this COVID-19 outbreak.