Following the Australian Government’s instructions regarding restrictions on social gatherings that were implemented from Monday 23 March 2020, Odyssey House NSW has been classified as an essential service and has remained operational and continued to provide alcohol and other drugs treatment services to our clients.
While we are all continuing to deal with the overwhelming health, economic and social impacts of COVID-19, Odyssey House NSW continues to work through the implications for our clients and staff. Odyssey House NSW has continued to provide alcohol and other drugs treatment services to our clients, on site in our residential treatment facility and through providing services on line in the community for both individual and groups.
To facilitate the safety of our clients and staff during this COVID-19 outbreak we will continue to monitor and manage all guidelines and requirements of NSW Government and NSW Health. For further information in regards to our COVID-19 Response Plan please contact Sandy Schofield, Director Development and Engagement on 0499 995 527.
Throughout the period of managing our response to COVID-19, Odyssey House NSW has put in place physical distancing and infection control procedures to ensure the safety of visitors to residential sites, prospective admissions and the current residential community. This has meant that admissions to our residential programs have occurred through our Medical Unit in Ingleburn and have included an isolation and testing component as well as withdrawal management.
We are able to offer phone support, referrals and talk you through your options for treatment during these times.
If you require assistance with any of these, please call 1800 397 739 option 1. Please do not leave a voicemail, rather email firstname.lastname@example.org if our line is busy.
Visiting your loved one at the Residential Services
In light of the government advice, we made the difficult but necessary decision to put a hold on all visits to loved ones in the Residential program until further notice. During this process we facilitated telephone and online communication such as zoom or facetime where feasible. We have communicated directly with clients and their families during this time. We are continuing to modify these restrictions, as we review the impacts and Government advice and will update you on any changes directly.
We thank you for your support and working with us to facilitate the safety of our clients and staff during this COVID-19 outbreak.