Outline COVID-19 Response Plan

(Last Updated 26 March 2020)

Following the Australian Government’s instructions regarding restrictions on social gatherings to be implemented from Monday 23 March 2020, Odyssey House NSW has been classified as an essential service and will remain operational and will continue to provide alcohol and other drugs treatment services to our clients.

Introduction  

The mission of Odyssey House NSW is to build safe and healthy communities by reducing the impact of addiction on individuals, families, carers and communities.   Odyssey House NSW is committed to offering high quality care for each person from first point of contact and throughout their recovery journey.

In order to achieve this, Odyssey House provides an integrated health care service, including client assessment to identify appropriate health care pathway options for individuals. Clients may receive care through Community Services, Residential Services and the Magistrates Early Referral Into Treatment (MERIT) program.

Odyssey House acknowledges that a COVID -19 outbreak represents a significant risk to Odyssey House NSW clients, staff and local community and as such is committed to ensuring the safety of all Odyssey House clients and staff. The Odyssey House NSW’s COVID-19 Response  & Business Continuity Plan is guided by the Australian Health Sector Emergency Response Plan for Novel Coronavirus, including updates from the Department of Health, NSW Government and NSW Health as well as Odyssey House NSW’s policies and procedures, including Risk Management and Business Continuity Plan, Governance Framework, Corporate Framework, Clinical Framework, Infection Control, Work Health and Safety and relevant people management guidelines.

Odyssey House NSW is continuing to monitor information as it becomes available and this is therefore a living document that will be periodically updated.

Odyssey House NSW is developing strategies to:

  • Further enhance existing infection control and public health measures to reduce risk of infection to clients, staff and visitors.
  • Promptly identify cases of COVID-19 infection to prevent transmission on Odyssey House NSW premises.
  • Undertake strategies to minimise the risk of further disease transmission.
  • Provide regular updates to all stakeholders.

 

Odyssey House NSW is striving to continue to provide alcohol and other drugs treatment services to our clients and as such will be using ongoing monitoring of the COVID 19 outbreak in NSW to determine requirements for any staged approach to treatment, to facilitate the safety of our clients and staff during this COVID-19 outbreak. Interim strategies include:

  • Routinely promoting general health and hygiene.
  • Identifying and isolating clients and/or staff who are presenting as unwell or have been diagnosed with COVID-19.
  • Identifying and managing staff or clients who have been in close proximity with person diagnosed with COVID-19.
  • Modifying services in line with government directions on COVID-19 provided in treatment service locations and/or offices.
  • Providing counselling and brief intervention services by telephone rather than face to face where appropriate.
  • Relocating staff to work from home, where feasible.

 

General Health and Hygiene

Odyssey House NSW implemented guidelines for staff and external stakeholders with reference to the Order under Section 7 of the Public Health Act 2010 to force the immediate cancellation of major events with more than 500 people from NSW Health on 15 March 2020, and the Australian Government’s instruction of new Stage 1 restrictions on social gatherings to be implemented from Monday 23 March 2020.

Guidelines include:

  • Hygiene and infection control for all visitors and staff working at Odyssey House NSW treatment services and offices.
  • All systems, processes and policies relevant to working from home for relevant staff.
  • All systems, processes and policies relevant to identifying visitors and staff who are unwell and/or diagnosed with COVID-19.
  • Support for staff who feel additional anxiety about COVID-19.
  • The communication plan for implementing the COVID-19 Response  & Business Continuity Plan.

 

Odyssey House NSW implemented guidelines for its treatment services to ensure the safety of our clients and service staff with reference to continuing treatment services to our clients and instructions from NSW Health, Department of Health, Australian Independent Schools, Department of Education and the Attorney General’s Department.

Guidelines include:

  • Advice to people seeking admission into Odyssey House NSW treatment services during the COVID-19 outbreak.
  • All systems, processes and policies that identify, develop, test, implement and measure a modified service delivery model in line with government directions on COVID-19.
  • All systems, processes and policies for client interaction with external stakeholders relevant to their treatment.
  • All systems, processes and policies relevant to identifying clients and staff who are unwell and/or diagnosed with COVID-19.
  • The communication plan for implementing the COVID-19 Response  & Business Continuity Plan.

 

Client or member of staff is diagnosed with COVID-19 or has been in close proximity with person diagnosed with COVID-19

Odyssey House NSW implemented guidelines for staff and external stakeholders with reference to Public Health instructions.

Guidelines include:

  • Implementing Public Health instructions for any staff member diagnosed with COVID-19 or who has been in close contact with someone (including another household member) diagnosed with COVID-19 and as a result believes that they have been exposed to a real and possible risk of infection.
  • All systems, processes and policies relevant to working from home for staff diagnosed or identified as a risk.
  • All systems, processes and policies relevant to personal leave for staff.
  • The Business Continuity Plan to ensure service provision.
  • Infection Control to ensure containment of an outbreak.
  • The communication plan for implementing the COVID-19 Response  & Business Continuity Plan.

 

Odyssey House NSW implemented guidelines for its treatment services to ensure the safety of our clients and service staff with reference to continuing treatment services to our clients and instructions from NSW Health, Department of Health, Australian Independent Schools, Department of Education and the Attorney General’s Department.

Guidelines include:

  • Implementing Public Health instructions in consultation with the relevant primary health service and relevant social services for any staff member or client diagnosed with COVID-19 or those who have been in close contact with someone diagnosed with COVID-19 and as a result believes that they have been exposed to a real and possible risk of infection.
  • The Business Continuity Plan to ensure service provision.
  • Infection Control to ensure containment of an outbreak.
  • The communication plan for implementing the COVID-19 Response  & Business Continuity Plan.

 

Modify services in line with government directions on COVID-19 provided in treatment service locations and/or offices

Odyssey House NSW implemented guidelines for staff and external stakeholders with reference to Public Health instructions.

Guidelines include:

  • Systems, processes and policies relevant to working from home for staff.
  • Systems, processes and policies relevant to staff leave.
  • Systems, processes and policies relevant to modifying service provision safely in line with government directions on COVID-19.
  • The Business Continuity Plan to revert to routine service provision as soon as practicable where services can be provided safely.
  • Infection Control measures to enable containment of an outbreak.

 

Odyssey House NSW implemented guidelines for its treatment services to ensure the safety of our clients and service staff with reference to continuing treatment services to our clients and instructions from NSW Health, Department of Health, Australian Independent Schools, Department of Education and the Attorney General’s Department.

Guidelines include:

  • Implementing Public Health instructions in consultation with the relevant primary health service and relevant social services for all clients.
  • The Business Continuity Plan to revert to routine service provision as soon as practicable.
  • Infection Control measure to enable containment of an outbreak.

 

If you have any queries, please call 02 8307 8838 or email marketing@odysseyhouse.com.au