Accreditation for Odyssey House
DAA Organisation Wide Survey - Survey Team Summary Report
The Australian Council on Healthcare Standards EQuIP 4th edition:
Odyssey House McGrath Foundation (Odyssey) appears to be a well resourced service with differing funding models operating from a sound clinical and therapeutic base. It is evident that all staff are guided by a recovery philosophy and the vision of Odyssey is soundly practised in all program and service areas. The clinical structure of Odyssey provides a positive opportunity for further consolidation of its framework of services and will therefore continue to identify priority areas for evaluation, enabling Odyssey to continually make improvements. There has been considerable time and effort directed towards standardising care approaches, as well as developing clinical policies and procedures that underpin these approaches to care.
Throughout Odyssey it was noted that staff's role expectations, function and responsibilities with regard to Clinical Quality Improvement is not clearly articulated and understood. This requires ongoing education and clarification to assist in these accountabilities, and will only progress Odyssey's integration of quality improvement across all the clinical areas. Staff development in the application and utilisation of data and information and the benchmarking of services and programs in service planning and delivery is recommended. Whilst some clinical data is being collected and collated, analysis, trending, aggregation and evaluation of clinical activities is limited at the coal face. In reviewing the collection of clinical data it is important to ensure efficiencies are maintained, duplication is reduced and the focus be on the streamlining of data collection and the reporting of approved suites of data will only contribute and assist in evaluating ongoing service provision. It is now important for Odyssey to begin to consolidate the collection of defined clinical data across the service, and begin to actively internally and externally benchmark. The outcomes from this process will only continue to assist with service planning now and into the future. There are some clinical projects which have commenced, completed or in progress, these now need to be consolidated into a service wide Quality framework.
There needs to be an ongoing review of a client's risk rating, whilst this is done at pre-assessment, the process after admission appears to be ad hoc and poorly documented. It was evident that complaints of a clinical nature are managed and resolved locally and whilst this active management is positive it is important that these continue to be captured centrally for more complete clinical reporting. Overall Odyssey is to be congratulated for its active approach to consumer feedback and complaints management. Individual staff across programs and services communicate well with the aim of providing sound clinical care, the client journey is monitored through a range of processes ensuring that the care provided is of the highest standard and importantly meets the needs of individual clients. Transfer, discharge and referral are all conducted in a proactive manner, thereby ensuring client needs are considered in advance and they are included in any future planning.
The Infection Control system supports the organisation. There are systems to ensure where possible infection control prevention is practised, there are systems to monitor and manage any disease outbreaks effectively. All information provided contains comprehensive information on Odyssey's full range of services provided and how to access them. The premise of Odyssey is the achievement of the appropriateness of the care and services it provides. The continued delivery of this care and service is focused on the treatment, care and rehabilitation of its clients, aimed at bringing their recovery, in settings most appropriate to their needs. Evidence was available demonstrating the planning and effective delivery of services. There are still many opportunities available to gather evidence on the effectiveness of the care and services Odyssey delivers, and to trend and analyse that data in relation to the ongoing planning, development and delivery of both care and services. Odyssey is to be congratulated for its consumer and carer initiatives and "lived experience" staff. There was evidence that clients are informed of their rights and responsibilities, and Surveyors saw examples of services and resources with the ability and expertise to target clients from different CALD communities.
For a list of the current recommendations please click here